Shopping with PCR Distributing
PRODUCT GUARANTEE AND RETURN POLICY
PRODUCT QUALITY GUARANTEE
We guarantee the quality our merchandise, and will provide credit for any print or manufacturing errors.
WHOLESALE PARTNER BENEFITS
For our wholesale customers, we provide both price protection and stock rotation for every item purchased, to ensure that our customers get the most from their MSRP revenue potentials. With our stock rotation program, wholesale customers can exchange unsold items for newer items of equal of greater value if returned within 6 months of receipt. We would love to send you samples of our shirt designs for your review upon request.
HOW TO REQUEST A REFUND OR EXCHANGE
To return or exchange an item, simply contact our support team and request an RMA (Return Materials Authorization) number and further shipping instructions.
REQUIREMENTS FOR A FULL REFUND
- - Items must be in new condition
- - Items must be returned with all original packaging and accessories
- - Media items (for example, movies, video games, and software) must be unopened and still in their plastic wrap
CUSTOMS, DUTIES & TAXES
When shipping internationally, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These charges must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
SHIPPING LIMITATION OF LIABILITY
Customers who chose a shipping method that does not include tracking wave their right to claim a refund for non-arrival. By selecting a shipping method that does not include tracking the customer accepts the inherent risks of these shipping methods, and selecting such shipping method constitutes agreement of this policy. Conversely, using a trackable shipping method does not incur these risks and may claim a refund for non-arrival. Most of our orders ship out UPS.
ORDERING AND PAYMENT TERMS
PLACING AN ORDER
Orders may be placed online through our web site, by fax at 858-715-1134, or via email to firstname.lastname@example.org. We welcome your phone calls for questions, concerns and updates however we cannot take orders over the phone.
Orders must be a minimum of $250.00 USD and with the games the minimum order quantity is 2 for any of the games, although these terms may be negotiated over time. We offer discounts on large orders, orders in excess of $2000.00 USD may qualify for an extra 5-10% discount.
Discounts will not be applied to orders containing large quantity of Manga Gamer titles.
If your business resides in the state of California, we will need a copy of your state seller's permit on record.
We accept payment via major credit cards as well as PayPal. COD payments may be arranged as well as 30-day net terms with an accepted credit application.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
PCR Distributing may collect and use Users personal information for the following purposes:
- - To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
- We may use feedback you provide to improve our products and services.
- - To process payments
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To send periodic emails
- We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
SHARING YOUR INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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This document was last updated on March 24, 2015